Frequently Asked Questions
Everything you need to know about Nature Spell products and your shopping experience.
Are Nature Spell products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Nature Spell products are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check the specific product descriptions for individual ingredient details.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested unless they are faulty.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your hair and skin oils 100% natural?
Nature Spell focuses on harnessing the power of nature. While we prioritize natural extracts and cold-pressed oils, some formulations may contain safe, laboratory-tested ingredients to ensure stability and shelf-life.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at the checkout page.